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Common Questions

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Questions about receiving

How does SharePackage work?

SharePackage makes it easy to receive items that you need.

Simply create an account (all we require is a valid email address), browse our Shop, add the items you want or need to your ShareList, and let others send those items directly to you!

What is a ShareList?

A ShareList is our version of a wish list.

Add items from our Shop that you would like to receive to your ShareList.

This list can be seen by friends within the SharePackage platform and can be sent out to others via text, email, or posted on social.

You also have the option to create multiple ShareLists for different categories and occasions (ie. Birthdays, Holidays, graduation, etc). 

What can I create a ShareList for?

The possibilities are endless. Create a ShareList when you’re in need, have a birthday or holiday coming up, or just want a nice surprise.

Families, nonprofits, startups, groups, and organizations are free to create a ShareList to raise items for any event or cause that they wish.

How do I create a ShareList?

To create your list, simply create an account. Once on your account profile, click “Create My ShareList.”

After that, browse our Shop, find the items that interest you, and add them to your newly created ShareList!

It really is that simple. If you have any trouble at all, you may contact us any time for support!

How much does SharePackage cost?

The SharePackage platform is always 100% FREE to use. This means 0% platform fees and 0% transaction fees.

We do allow all users to leave us a voluntary tip. We use these tips to help us operate the company and provide an enjoyable user experience.

We are extremely grateful to all of the users in our community who choose to leave us a voluntary tip.

How do I receive an item from my list?

Once a user purchases an item from your list on your behalf, the merchant begins processing the order.

The merchant will ship the item to the shipping address that you have selected in your SharePackage account.

Your address is never shared with the person who purchased the item for your privacy.

Where can I post my ShareList?

Posting your ShareList is a critical step in receiving the items you want or need.

You can share your list with friends within the SharePackage platform or make it public so that anyone on SharePackage can view your list.

You may also easily send your list out to friends and family via text and email. You also have the option to share your list on your favorite social media platforms such as Facebook and Twitter.

Can I return an item I received?

All returns are handled through the merchant whose product has been purchased. We are not selling our own products but rather partner with merchants allowing them to sell their products on our site.

If an item needs to be returned for any reason, the funds will be reimbursed to the purchaser and you may add the item in a different size or choose another item altogether.

Can I add items to my ShareList not listed in the catalog?

At this time, we are not able to allow you to add items from stores that we are not yet partners with.

We are working diligently to add new merchants and products to our catalog each and every day to provide you with the very best user experience.

If there is an item or merchant that you would like to see on the SharePackage platform, please let us know by contacting us directly!

Can I create a list for an organization?

We encourage all organizations in need to create a ShareList.

If your organization is in need and looking to raise items in order to carry out your mission, you are welcome to create a ShareList. 

Questions about giving

Can I purchase multiple items for the same person or nonprofit?

Absolutely! There is no limit to how many items you can gift or donate. 

There is also no limit to how many people, families, groups, organizations, or nonprofits you can give to.

Give a little or give a lot, the choice is yours. Either way, you’re bound to make someone smile!

How much does SharePackage cost?

The SharePackage platform is always 100% FREE to use. This means 0% platform fees and 0% transaction fees.

We do allow all users to leave us a voluntary tip. We use these tips to help us operate the company and provide an enjoyable user experience. We are extremely grateful to all of the users in our community who choose to leave us a voluntary tip.

How is my gift protected?

Because we partner with multiple online vendors, all gifts are the responsibility of the vendor.

If an item is received damaged or the package is stolen, you, the Sender, will have the ability to communicate directly with the vendor for a refund.

If at any point you are in need of assistance, please contact us.

What happens if the recipient needs to return an item?

All returns must be handled with the vendor that sold the item.

There are no exchanges of items allowed on the SharePackage platform, therefore all returns will result in a refund to the Sender and the item may be added to the Recipient’s ShareList once again if they choose.

Can I track an item that I purchase?

As the giver, you can only receive a notification from the merchant once an item is shipped and once it is delivered.

Since we believe in the privacy and safety of our users, you are not able to see details as to where the item is being delivered.

Questions about everything in between

Why use SharePackage?

SharePackages makes it easy to give by sending exactly what a person, family, nonprofit, or group needs. Purchase items through our platform and have it shipped directly to the recipient.

Whether you’re looking to give, are in need, or just want a surprise, SharePackage is here to make it happen!

How does SharePackage make money?

Glad you asked! SharePackage takes a small 5% percentage of every sale completed through SharePackage. This fee is much less than the average for similar listing sites, which can easily hit 15% and above. 

You may also choose to leave us a voluntary tip. We use these tips to help us operate the company and provide you with a seamless and enjoyable experience.

We are grateful to all those who choose to leave us a voluntary tip. 

Can I make my account private?

Yes! All users have the option to make their account private.

You may still send and receive items with a private account.

You will, however, be limited as to who can view your ShareList and how many other ShareLists you will be able to see.

Do I have to share my address?

Absolutely not! In fact, we encourage you not to share your address with anyone.

We take safety very seriously and aim to create a safe and secure environment to give and receive.

Can I block a user?

Yes. SharePackage functions as a social platform allowing you to block certain users at your own discretion.

You may also choose to unblock someone at any time.

Can children use SharePackage?

Children under the age of 13 must be supervised by an adult when using SharePackage.

We advise all parents and/or guardians to handle their child’s account if they are under the age of 13.

Parents and/or guardians also have the option of creating their own account and posting a ShareList for their child.

Will SharePackage work in my country?

We are currently only operating in the United States. As we continue to grow, we hope to provide our platform all around the globe.

If you’d like to see your country added to our platform, let us know!

How do I partner with SharePackage as a merchant?

The best way to partner with us is by visiting the Vendor Registration section and completing the required form.

You may also contact us directly and let us know that you would like to start selling your business’s products on our site.

We are always looking to add vendor partners to our platform to provide users with more options and get your business more sales!

How do I partner with SharePackage as a nonprofit?

As a nonprofit, signing up is easy. Simply visit the Nonprofit Registration section.

You will be prompted with a series of questions to complete. Our team will then review your submission to verify your nonprofit.

Once accepted, you will receive a notification and may begin customizing your account and creating your own ShareList to share with the world!

Can Teams, Groups, and Organizations register on SharePackage?

Absolutely! We encourage any team, group, or organization to create a SharePackage account.

Simply follow the guidelines for registering as a nonprofit in this case, which can be found in the Nonprofit Registration section.

Ready to start using SharePackage?

Create your FREE account and start giving or receiving in no time.